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Leadership: at Amazon, Apple and Facebook

published: 2011-11-28

Amazon’s amazing. Apple’s the apple of everyone’s eye. Facebook’s the face everyone wants to know. In a recent blog, Seth Godin copied their org. charts as seen by Manu. Perhaps these charts also sum up their leadership styles. If so, what can you and I learn from each – and their differences. Here are some characteristics and then my takeaway. ... read more

Leadership: what's your cool quotient?

published: 2011-08-22

London’s Financial Times commented as follows after Apple briefly overtook Exxon as the world’s most highly-capitalised business. “A cool company run by a cool executive (briefly) ruled the corporate world.” That it “ousted an unhip energy company only made it cooler.” An academic adds that cool comes in two sub-types - what I’ll call “together cool” and “far-out cool”. Perhaps, Rupert Murdoch and Warren Buffett exemplify the first - the older, quieter, more assured version. And, Richard Branson and Larry Ellison the second - more maverick and exhibitionist. The FT recommends* mixing both approaches - but gets sidetracked on style. So, let’s explore what leadership actions might give you “combo cool”. ... read more

Leadership: jargon is your ally and your enemy

published: 2011-07-18

My wife and I recently visited the Venice Biennale including the key national pavilions plus 30 smaller exhibits across the city. As with most expositions (artistic or other), this one ranges from the amazing to, yes, the abysmal. But the explanatory handouts fall within a narrower range: from dismal to abysmal. Full of phrases like “subtracted singularities”, “coloured epiphanies”, “discursive modalities” and “the temple of our contemporaneity”. Jargon can be useful. It facilitates high-value, coded communication between close colleagues. But, it can equally be a smokescreen that sounds smart but is empty of meaning to others. So, how does your own leadership jargon rate? Here are six words, which often come across like Biennale waffle. And, with each, some actions you could take to give your words operational meaning. ... read more

Leadership: are all your sub-personalities pulling together?

published: 2011-04-11

Each of us has a range of characteristics and skills struggling for control of our actions. This morning, my optimistic, creative self may be taking charge. But, following a couple of bad meetings, colleagues may notice that my angry, controlling aspect have taken over. It’s easy – even amusing – to describe but unpleasant for me (and those around me) if the shifts run beyond my recognition and control. For some leaders, such swings are mild and short-lived; for others, more extreme and durable. Using a theatrical metaphor, how many actors are there vying for parts in your leadership production? Do you understand their styles and motivations – and, more importantly, how to direct them? Here’s a way to consider. ... read more

Leadership: great skills, rotten attitude

published: 2011-04-04

Many of us start our careers using a professional skill – as an engineer, accountant, analyst, lawyer or designer. We land our first job based on the quality of our academic results. Early assignments let us show off these skills and hone them – possibly leading to promotion. It’s natural, therefore, to conclude that professional qualifications are our key attribute. Natural, but wrong. We may fail to notice that people don’t like being around us – or may avoid working with or for us. Have you ever faced that realisation? I have: it’s a shock. But, the question is how well you shift – realising technical proficiency is only half a tool kit. Below are two lists that allow you to check this out … and what to do about it. ... read more

LEADERSHIP: WHAT’S IT LIKE TO WORK FOR YOU?

published: 2010-09-13

Professor Sutton says bosses matter. Why? Because “95% of all workers have bosses, are bosses, or both … and … for more than 75%, dealing with their boss is the most stressful part of their job.” So, what would your people say of you? And, what can you do to improve? Here are seven pointers from Professor Sutton. They’re a bit cynical but have the tang of real-world experience. ... read more

LEADERSHIP: HOW’S YOUR KNOWLEDGE AND COURAGE?

published: 2010-08-30

What do lobsters, scorpions and bees have in common? Yes, a capacity to inflict a nasty bite. But they also all lack a spine. An exoskeleton (the lobster’s hard shell) is all that holds their bodies together. There’s no internal bone structure. Some leaders are like this. Outer toughness and a nasty bite: the cutting remark or petulant decision. But little inner structure or resolve that makes for true leadership that will deliver results and build respect. What would people say about you: outer show or inner strength? Here are some action options. ... read more

LEADERSHIP: AVOIDING BLACK-SWAN DISEASE

published: 2010-07-26

Nassim Nicholas Taleb, the best-selling economist and author of The Black Swan, is famous for his arresting insights. His recent postscript to The Black Swan is no exception: presenting ten lessons from the Global Financial Crisis. Above all, he recommends learning from “Mother Nature” – by making our global financial system more robust via a series of simple but dramatic changes to our thinking and policies. However, his lessons apply way beyond finance and I’m going to apply some of them to leadership. How do you think colleagues would rate you on the issues below? ... read more

LEADERSHIP: BEWARE OF YOUR STRENGTHS

published: 2010-03-22

Twenty years ago, I was shocked to hear that some of the reasons my wife had originally been attracted to me were now driving us apart. My decisiveness and energy were leaving no decision-room for her. It's often the same in business. Our natural attributes, which are powerful and value-adding, can go to extreme and undermine effectiveness. If I asked your colleagues, which two of your strengths would they say are most causing them trouble? Here's a checklist that might help. ... read more

LEADERSHIP: POWER AND PURPOSE

published: 2010-01-28

US decline and China's inexorable rise are much talked of. But, in a recent article, Josef Joffe* concludes his rebuttal thus. "Gainsayers will still dramatise China's growth rates as a harbinger of a grand power shift. But as the 21st century unfolds, the US will be younger and more dynamic than its competitors." Whether right or wrong, it's an important issue. And, his arguments have resonance for the durability of leaders, as well as nations. He stresses the requirement for "requisite power and purpose." If asked, would your colleagues say you still have these? ... read more

LEADERSHIP: FOR BOTH NOW AND LATER

published: 2009-09-21

Bad times are tough for everyone. Fewer sales, lower margins, cancelled contracts - and, yes, lay-offs. We're each under pressure - trying to find new customers, offer extra service, get bills paid, cut costs. In sum, improving our effectiveness (in achieving goals) and our efficiency (in delivering them). Doing more and doing it better - but with less! This is true whether we're an engineer, front-line salesperson or work in the canteen. But, it's doubly true for leaders. You have to inspire and motivate people more than ever. You've got to be a leader for today and tomorrow - not yesterday. Which are you? Here's how you can find out. ... read more

LEADERSHIP: THERE'RE ALWAYS CONSEQUENCES

published: 2009-08-03

Come year end, how will you judge your own performance? And, that of your team members? Does everyone have clear and measurable goals? More importantly, are they taken seriously? And, if I fall short, are there real consequences?

LEADERSHIP: AVENGING ANGELS OR GADARENE SWINE

published: 2009-03-30

Dramatic economic downturns inflict pain both widely and deeply. People lose their jobs, homes and self-worth. No wonder they join in seeking scapegoats. Tearing into Bernard (Ponzi) Madoff in America or Fred (the Shred) Goodwin in Europe deflects our own pain. But, as a leader, how much time do you spend reviewing your own responsibility for what you've experienced recently - for your own organisational and systemic failures? ... read more

LEADERSHIP: WHAT'S YOUR PLAN?

published: 2009-02-23

High (often unreasonable) expectations await newly appointed presidents - whether taking the helm of a company or a country. For President Obama, this is multiplied manyfold. His personal story, and the dreams it creates for others, breaks hugely with the past. And, he steps up in the face of challenges of hurricane proportions. How will he go? Sadly, if his current economic and financial initiatives fail, the dreams of many may end almost before they're born. So, let's take stock of your leadership (of your team, project or business): how difficult are things going forward? And, what the hell are you doing about them? ... read more

LEADERSHIP: THE SEEDS OF FAILURE

published: 2008-04-21

Think of big corporate disasters you've known or read about. What was the cause? Bad strategy, wrong business model, inefficiency, bad luck? Not in my experience. Most often, the core issue is flawed human beings - and, at the top.

LEADERSHIP: THE LUSTIGER LEGACY

published: 2008-01-07

We all have something to learn from Cardinal Lustiger: above all, his courage. Courage to do what he believed in; and, to do it in a way he thought useful to the world. And, I’m not talking about action in some back corner or on insignificant issues. He was born a Jew and never rejected this. He converted to Catholicism as act of faith, but also as a continuation of his Jewish beliefs. Not everyone agreed. But, he set an example for us all as leaders. ... read more