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Leadership: in a world of lies and uncertainty

published: 2012-01-30

The developed world is mired in debt. In 2008, it was on corporate balance sheets. Today it’s in the hands of governments. And that’s a critical shift. As Dan McCrum of the Financial Times points out*, businesses are “incentivised by laws and penalties to tell the truth” in their quarterly and other reporting. But, “politicians won’t”! For him, this makes the immediate future dangerous – and investors should prepare to “minimise losses in a variety of extreme events.” For me, this advice applies equally to leaders. So, here are seven actions for you to consider. ... read more

Leadership: the true artists

published: 2011-12-05

“Who the hell cares about art?” That was my first sentence when opening an exhibition last weekend in Sydney. I then summarised three things I believe the best artists do that ensures their audiences care. On reflection, these same three actions answer another question that’s close to my heart: who the hell cares about leadership? So, let me share them and see what you think. In particular, whether the people you lead would say you’re succeeding or not. ... read more

Leadership: it's all local

published: 2011-11-21

“Think global, act local” is a well accepted mindset amongst town planners and big-time strategists. It even has its own Wikipedia entry. But, too many people think they can follow this advice in choosing their leadership actions. They read books by business professors and lauded CEOs. And, assume this “global” knowledge somehow applies to their situation. That may be true if you sit at the apex of a global enterprise. For most of us, though, the better advice is this: think local, act local! Here are six questions and answers to explain why. ... read more

Leadership: yes, but what about self-leadership?

published: 2011-10-17

The renown blogger, Seth Godin, hits home runs oftener than most. Here’s a recent one* that was short but sharp. “The job of the CEO isn't to check things off the agenda. Her job is to set the agenda, to figure out what's next. Now that more and more of us are supposed to be CEOs of our own lives and careers, it might be time to rethink who's setting your agenda.” Putting this another way … as leaders, we need to lead ourselves before we try to lead others. If you can’t do that, you can hardly be a credible or trustworthy model. So here are six aspects of your self-leadership to check – to see if you merit the licence to lead others. ... read more

Leadership: do you have Ali Baba's secret code?

published: 2011-09-19

“Open Sesame!” was the command Ali Baba used to pass the magic entrance to the cave where the 40 thieves stored their treasure. Many of us have similar phrases to activate our leadership. Some say “Define the vision.” Others “Motivate your people.” Like Ali Baba’s words, these may get you in – and let you experience early happiness. But, like Ali’s greedy brother, Cassim, you also need the right command to exit. Lacking this, he was caught and killed by the thieves. Below are six leadership access statements I’ve heard executives use – and for each, a command to complete the task and get you out again. Let us know what you think. ... read more

Leadership: what do you want on your tombstone?

published: 2011-09-12

It takes a stonemason to chisel words on a tombstone. But, it’s up to each of us to ensure our life merits a report. I spent many hours at university in a lecture theatre that carried a plaque commemorating a famous professor of engineering. The Latin tag was ex fructibus eorum cognoscetis eos – by their fruits ye shall know them. It’s what we do that counts both in life and as leaders. Here are seven leadership upgrades to consider – and act on. ... read more

Leadership: what the world most needs today

published: 2011-08-01

An American friend wrote to me last week that “The Tea Party is a bunch of crazies. But, they have put our intransigence on the table and deserve credit for refusing to just let things go until we are even more bankrupt. The country is crying out for leadership with a vision … a strategic vision for our future.” Regardless of nationality or political allegiance, people around the world are looking for leaders, who lead. What would your people say of you? Leading or a dithering? Deciding or avoiding? Doing or talking? Here are seven actions to consider. ... read more

Leadership: angel and monster - Mother Teresa and Lady Gaga

published: 2011-07-25

We all want the success pill. But, most of us fail to find it. Not least since we’re unwilling to be different. And, even for those who find it, the pill isn’t a quick-acting one. The key is endless practice and perseverance. Check the winners podium. There you’ll see maverick business people like Richard Branson and Steve Jobs – and also others, like Mother Teresa and Lady Gaga. A charity worker and an entertainer. What’s their secret? Here are five things you could explore. ... read more

Leadership: jargon is your ally and your enemy

published: 2011-07-18

My wife and I recently visited the Venice Biennale including the key national pavilions plus 30 smaller exhibits across the city. As with most expositions (artistic or other), this one ranges from the amazing to, yes, the abysmal. But the explanatory handouts fall within a narrower range: from dismal to abysmal. Full of phrases like “subtracted singularities”, “coloured epiphanies”, “discursive modalities” and “the temple of our contemporaneity”. Jargon can be useful. It facilitates high-value, coded communication between close colleagues. But, it can equally be a smokescreen that sounds smart but is empty of meaning to others. So, how does your own leadership jargon rate? Here are six words, which often come across like Biennale waffle. And, with each, some actions you could take to give your words operational meaning. ... read more

Leadership: what do they say behind your back?

published: 2011-06-20

“I love deadlines. I like the whooshing sound they make as they fly by.” So said the English humorist, Douglas Adams – thus making light of a failure and its attendant embarrassment. If we repeat such mistakes, they taint our brand and become a significant aftertaste or qualifier. “Fred adds a lot of value … but he’s always late.” Those last four words are the unwashed grit in an otherwise lovely salad. What is your own brand qualifier: that negative warning people add? Here are six to consider. ... read more

Leadership: does yours make music?

published: 2011-05-16

Like any effective leader, a good sports-person or concert performer must attract willing and committed followers. Not only their fellow players on field or stage, but also audiences, who pay to attend and enjoy the performance. Think of your favourites: how much do you pay to be present – personally or virtually? So, here’s a thought: who would pay to watch you leading your team at work? Perhaps not a nice idea after all! So, let me share the tricks I’ve learnt from a famous performer, who’s been dead for almost 30 years but people still pay to experience. ... read more

Leadership: are all your sub-personalities pulling together?

published: 2011-04-11

Each of us has a range of characteristics and skills struggling for control of our actions. This morning, my optimistic, creative self may be taking charge. But, following a couple of bad meetings, colleagues may notice that my angry, controlling aspect have taken over. It’s easy – even amusing – to describe but unpleasant for me (and those around me) if the shifts run beyond my recognition and control. For some leaders, such swings are mild and short-lived; for others, more extreme and durable. Using a theatrical metaphor, how many actors are there vying for parts in your leadership production? Do you understand their styles and motivations – and, more importantly, how to direct them? Here’s a way to consider. ... read more

Leadership: great skills, rotten attitude

published: 2011-04-04

Many of us start our careers using a professional skill – as an engineer, accountant, analyst, lawyer or designer. We land our first job based on the quality of our academic results. Early assignments let us show off these skills and hone them – possibly leading to promotion. It’s natural, therefore, to conclude that professional qualifications are our key attribute. Natural, but wrong. We may fail to notice that people don’t like being around us – or may avoid working with or for us. Have you ever faced that realisation? I have: it’s a shock. But, the question is how well you shift – realising technical proficiency is only half a tool kit. Below are two lists that allow you to check this out … and what to do about it. ... read more

Leadership: avoiding nuclear disasters

published: 2011-03-28

The toll from Japan’s Fukushima disaster has lessons for us all. People are criticising the plant design, regulation, oversight and post-disaster response. For some, nuclear itself is the culprit. However, Japan has good scientists, competent engineers, meticulous planners and courageous workers. It has honest, industrious citizens – and our hearts go out to them at this appalling time. But, what (as leaders) do we need to learn? Here are seven suggestions. ... read more

LEADERSHIP: WHO’S YOUR "OTHER HALF"?

published: 2011-01-25

Mick Jagger and Keith Richards still work together. It’s a legendary, 50-year partnership. Even if at one time Mick “took care of the details” while Keith “took the drugs”. A recent Economist article* highlights the power of this and other successful pairings. Buffett and Munger at Berkshire Hathaway. Bill and Melinda Gates in their foundation. Rupert Murdoch and a number of lieutenants over the decades at News. But, what’s the wider point? Knowing your weaknesses and ensuring you have others providing the ying to your yang. As a leader, how well covered are you? Here are eight things to check. ... read more

Leadership: lessons from "War and Peace"

published: 2010-12-20

Tchaikovsky’s “1812 Overture” is a noisy and emotional reminder of Napoleon Bonaparte’s destructive but futile invasion of Russia and the French occupation of Moscow. This campaign is also central to Leo Tolstoy’s novel, “War and Peace”. My wife and I recently revisited the BBC’s 20-part TV version of 1972, starring a young Anthony Hopkins. It remains engaging and moving – and Tolstoy’s narrative makes important points about leadership. Check below and see which of the main characters has most to teach us. ... read more

Leadership: are you strong, or just a blowhard?

published: 2010-12-06

Seth Godin has done it again. His blog about Demonstrating Strength* highlights 10 actions fearless leaders can take. Frightened ones present a façade of bravado and noise – but often this hides a deep fear someone might discover their weakness or mistakes. In contrast, courageous leaders are happy to be open and honest – about themselves and what’s happening around them. I particularly like Seth’s list as it includes actions that are part of my Leadership Action Planning approach. It’s hard not to like someone, who seems to agree with you – or am I being fearful there? Anyhow, how would your people rate you on Seth’s items in bold below – which I’ve extended with some further commentary? ... read more

Leadership: overcoming those primitive instincts

published: 2010-11-22

As a leader, how would you feel about your next promotion being decided not by the CEO but by the people you’d be appointed to lead. A recent book and related New Scientist article tell us that ancient tribes chose their leaders on the basis of known capability. And, “other species, from fish to birds to chimpanzees” still do something similar, but simpler. However, from my experience, today’s corporate world is really much the same. Not in terms of employees appointing their leaders, but whether people commit (or not), then follow and give of their best. In short, it may have once been overt “democracy”; but today it’s covert. So, here are four things you can do (tapping into subconscious tribalism) so people will commit – and make you successful. ... read more

LEADERSHIP: TRAINING AND DEVELOPMENT – AGAIN

published: 2010-10-04

Stars work smarter, not harder. Hence the famous invoice: to hitting machine with hammer – $10; to knowing where to hit – $1,000. The marketplace values outcomes: goals achieved, tournaments won, contracts signed. Think about it: what distinguishes the super salesperson from the talker, the winning golfer from the hacker, the high-return investor from the punter, the artist from the messy painter? It’s not about doing more or tiring yourself out. As the author, Antoine de Saint Exupery, highlighted: perfection is not when there’s nothing more to add but when there’s nothing further to take away. So why does leadership training and development so often leave leaders still below par? Here are some thoughts. ... read more

LEADERSHIP: INNOVATE OR BE THE NEXT DODO

published: 2010-09-27

After last week’s Potshot (based on an outstanding article by Shoshana Zuboff), I searched for this one, which I wrote back in April. I discovered it never got posted. But, I think it’s still worth publishing, since it touches on the same life-and-death commercial imperatives that Professor Zuboff presents so starkly. ... read more

LEADERSHIP: HOW’S YOUR KNOWLEDGE AND COURAGE?

published: 2010-08-30

What do lobsters, scorpions and bees have in common? Yes, a capacity to inflict a nasty bite. But they also all lack a spine. An exoskeleton (the lobster’s hard shell) is all that holds their bodies together. There’s no internal bone structure. Some leaders are like this. Outer toughness and a nasty bite: the cutting remark or petulant decision. But little inner structure or resolve that makes for true leadership that will deliver results and build respect. What would people say about you: outer show or inner strength? Here are some action options. ... read more

LEADERSHIP: ARE YOU DRIVEN BY VISION OR VENGEANCE?

published: 2010-06-28

Kevin Rudd resigned his Prime Ministership rather than face being voted out by his own party colleagues. What transformed a resounding electoral win in December 2007 into this current humiliation? More importantly, as leaders, how can you or I avoid such outcomes? And, what are the warning signs? Here are half a dozen. ... read more

LEADERSHIP: THINK BIG BUT ALSO SMALL

published: 2010-05-24

Successful leaders offer both an uplifting goal and the steps to get there. The secret’s in the balance. If you’re only visionary, your legacy may well be just that: a high-potential but unrealised dream. People love it, but nothing happens. Equally, if you’re only focused on action and implementation, your people may be busy as hell but going nowhere. On long flights, I sometimes cook up an idea and enjoy the experience of what the outcome might look like – truly the view from 30,000 feet. But later, back at my desk, I have to think about how we’ll get there and my interest wanes. Too much hard work. Which would your people say you are: the dreamer or the detailer? Test yourself: which of the following two statements is more your home territory? ... read more

LEADERSHIP: ARE YOU CONVENIENCE OR QUALITY?

published: 2010-05-03

Kevin Maney has created a strategic-choice continuum. At one end, businesses position themselves to offer quality (or what he calls fidelity). High-priced stuff, which customers buy for its market-standing and their personal-image enhancement. A Louis Vuitton bag says I’ve got taste – and money. At the other end is convenience. Discount flights and meals cost little but do nothing for your self-belief or mystique. If you applied this thinking to your leadership, where on the Maney Continuum would you fall? Nearer to quality or convenience? Let’s check that out. ... read more

LEADERSHIP: BEWARE OF YOUR STRENGTHS

published: 2010-03-22

Twenty years ago, I was shocked to hear that some of the reasons my wife had originally been attracted to me were now driving us apart. My decisiveness and energy were leaving no decision-room for her. It's often the same in business. Our natural attributes, which are powerful and value-adding, can go to extreme and undermine effectiveness. If I asked your colleagues, which two of your strengths would they say are most causing them trouble? Here's a checklist that might help. ... read more

LEADERSHIP: TRUST ME, TRUST ME NOT

published: 2010-02-15

In his first year as Prime Minister of Australia, Kevin Rudd enjoyed unusually high poll ratings. He represented a change of both priorities and approach that many voters welcomed. That was 2007. But now in 2010, a survey of five capital-city talk-back hosts* gives us the following quotes. He "talks about taking tough decisions, but I don't think our audience necessarily buys that he's made any tough decisions." "They see his language as contrived, his personality as plastic and they don't think he's got a sense of humour." They "can't understand what he's on about." Assuming you're past the honeymoon phase of your current leadership role, what are people saying about you? What do they want you to do differently? Here are six actions I've read that journalists or other commentators have suggested for Kevin Rudd in recent months. ... read more

LEADERSHIP: DEMONSTRATE SUCCESS NOT HUMILITY

published: 2010-02-08

When someone commented to Winston Churchill that Clement Atlee was a modest man, he famously replied that Atlee had "much to be modest about." I suspect Churchill (in contrast to gurus like Jim Collins) would find the current fashion for bland CEOs unacceptable. Collins says the best are "humble, self-effacing, diligent and resolute souls." Diligent and resolute sound good to me and my four decades of business involvement say they're needed characteristics. But, humble and self-effacing contradict my experience. Some CEOs cultivate quietness and consultation but that's not the same as being humble or self-effacing. So, what kind of CEO are you; and, is it working? Here are some things to ponder. ... read more

LEADERSHIP: BEING UPBEAT IS A CHOICE

published: 2009-10-12

"Today, it's all about confidence" is a comment I heard this week from a friend, who runs an industry association. And, he's right. More than ever, leadership is about having the courage to drive for success. Market signals are ambiguous. So, people's conclusions are driven by personal bias. Bears are super-bearish, and seeking a cave for the economic winter. While optimists see early signs of growth and are leading their cattle out to the new pasture. So, how would your team label you: an optimist or a pessimist? Are you seeking a cave or stepping out? And, if it's a question of attitude, what can you do? ... read more

LEADERSHIP: FOR BOTH NOW AND LATER

published: 2009-09-21

Bad times are tough for everyone. Fewer sales, lower margins, cancelled contracts - and, yes, lay-offs. We're each under pressure - trying to find new customers, offer extra service, get bills paid, cut costs. In sum, improving our effectiveness (in achieving goals) and our efficiency (in delivering them). Doing more and doing it better - but with less! This is true whether we're an engineer, front-line salesperson or work in the canteen. But, it's doubly true for leaders. You have to inspire and motivate people more than ever. You've got to be a leader for today and tomorrow - not yesterday. Which are you? Here's how you can find out. ... read more

LEADERSHIP: THERE'RE ALWAYS CONSEQUENCES

published: 2009-08-03

Come year end, how will you judge your own performance? And, that of your team members? Does everyone have clear and measurable goals? More importantly, are they taken seriously? And, if I fall short, are there real consequences?

LEADERSHIP: FOR SURVIVAL AND BEYOND

published: 2009-07-13

Apart from the paramedics, surgeons and undertakers of the business world, the rest of us are struggling. Only bankruptcy specialists and their like are thriving. Sadly, I'm not one of them. So, I keep fighting; but, I also focus on life beyond the slump. Why? Because we can all learn something from people who've survived gulags and similar camps. The secret is not strength or youth, but vision of a different and better future. So, would your staff say you think beyond surviving the current quarter? And, even if they're impressed with your "fire-fighting", do they sense you're leading them somewhere worth going in the future? From recent discussions, here are some pointers I've heard for leaders to consider. ... read more

LEADERSHIP: OF MID-LEVEL AND FRONT-LINE TEAMS

published: 2009-06-15

Team leaders split their time between "leading" and "doing". But daily pressures (particularly now) drag leaders towards the latter: getting things delivered, resolving technical challenges, responding to HO demands, and keeping the admin. flowing. Too often, they stop leading; and, become managers at best or merely operatives at worst. Sounds familiar? ... read more

LEADERSHIP: G20, GEE PLENTY

published: 2009-04-08

Committees are often the worst way to get things done. Particularly in nervous times. And, the pre-G20 vibes were net nervous. There was positive energy (particularly from Barack Obama) about working together to restore financial and economic vitality. But, from others, finger-pointing - for example, at bankers and, more generally, those with "blue eyes". And, insistence (from Nicolas Sarkozy) that it would be his solution or none - with a walk-out threatened for good measure. And, as always, cries for legislation and regulation - noisily slamming stable doors after the credits have bolted. Sadly, it's often no different in business. When things go bad, there can be a rush to blaming - and backside covering. Also, pushing personal solutions. So, how have you and your people behaved in the downturn?
... read more

LEADERSHIP: AVOID NEW YEAR'S IRRESOLUTION

published: 2009-01-19

Every year's different. But, 2009 looks like being really different. For many, the most challenging year ever. So, let's cut to the chase: as you return to work, which of your stakeholders is most frightened - in relation to their dealings with you and your business? Is it customers, employees, suppliers or, perhaps, your bankers? And, what are you going to do to ensure they don't abandon you?

LEADERSHIP: ALL TOGETHER NOW

published: 2008-09-29

Which do you prefer: an afternoon at the football; or, an evening at the symphony? Either way, you'll see teamwork in action. And, perhaps that's the reason so many highly effective leaders have experience of team sports or other team activities.

Leadership: where are we going? And, why?

published: 2008-09-08

Alexander the Great is one of history's great leaders. Two thousand years ago, at the head of his Macedonian army, he unified Greece. And, then led a combined army to conquer their ancient enemy, the Persians. The objectives were clear and it all made sense for his generals and troops. However, after four years, he was still dragging them eastward - arriving eventually in northern India. But, his army no longer cared. Alexander was forced to turn back.

LEADERSHIP: CREATIVE DESTRUCTION

published: 2008-08-04

General Motors was once a paragon of American business. It's now in serious decline. Its plight illustrates what a famous economist called “creative destruction.” New industries, products and services rise to prominence; but, later lose their traction. Horse-drawn carriages gave way to automobiles - ushering in gas stations but destroying buggy-whip manufacturers. Gas guzzlers had their time on the road, but were overtaken by energy-efficient compacts. And now hybrids; and, so on.

LEADERSHIP: MAKING CHANGE POSSIBLE

published: 2008-07-14

It's lovely to sit and dream: imagining a better future. But, it takes energy to work out how this might be achieved; and, the real work begins when you have to start organising and implementing. ... read more

LEADERSHIP: THE SMALL BUSINESS SUPERCHARGER

published: 2008-06-30

For many small business owners, survival is an ever-present issue. There are so many challenges. Finding customers. Delivering the product or service. Holding good staff. Managing cash and so much else. What's the key? To staying afloat - and, more importantly, growing and succeeding?

LEADERSHIP: THE HEROES ON THE FRONTLINE

published: 2008-06-23

Talk to any soldier and they'll tell you it's frontline troops, not generals, who fight the battles. HQ may set direction and define key goals but it's platoon leaders and their troops, who go there. They're the ones, who reconnoitre, take territory, dig in and fight. Now, business isn't warfare. But, the metaphor has its place.

LEADERSHIP: CARVING UP THE BUDGET

published: 2008-02-11

Frugality is admired. And, necessity (as they say) is the mother of invention. But often, too much is made of scarcity. The extreme being the romantic notion of the starving artist slaving in a garret and producing works of enduring social value.

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